Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We utilize Authorize.net to process all website initiated sales, including sales initiated via thrid party sites Charges will appear from Draft House Barn and Casino.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. We may use information you provide to us for internal marketing purposes to promote Big Dog's-realted offerings and promotions.
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise. There will be no refunds on special event tickets pucrhased.
Please be assured that your items will ship out within two business days of purchase. We determine the most efficient shipping carrier for your order. We generally utilize United Parcel Service (UPS) but may also use U.S. Postal Service (USPS) or FedEx. Sorry but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 702-368-3715 for charges. Shipping costs will be quoted via our website sales system when placing your order and we charge a $2.95 processing fee.
We collect Nevada sales tax on orders sold and shipped to Nevada addresses based on the current rate required for Clark County, Nevada.
Big Dog's Hospitality Group, Inc., Big Dog's Brewing Company, Top Dog Catering, and Big Dog's Draft House are registered names that we do business under, but transactions for items and event tickets sold through the following websites are with Draft House Barn and Casino, 4543 N. Rancho Dive, Las Vegas, NV 89130:
Inquires on transactions should be initiated with our business office at (702) 368-3715.